Warranty

1. WARRANTY CONDITIONS 

Your Car Mats/ Car Cover are warranted for a period of 12 Months from the date of Tracking number show delivered the following terms and conditions:

  • For: Car Mats, Car Cover
  • The warranty covers material and manufacturing defects existing at the time of the purchase of the mats.
  • During the warranty period and by presenting the proof of purchase, you will have the right to get a replacement or if the product is no longer available, we guarantee its replacement with a Mat/ Cover of the same or similar model/color.
  • 365 Vehicar Store has sole discretion to determine manufacturer’s defects
  • Car Mats/ Car Cover will only authorise the warranty claim if the product was purchased from our store. Questions about verification of authorised dealers should be sent to email support@dcmcarstore.com.

 

2. WARRANTY REFUSAL

The warranty does not cover:

  • Normal wear and tear or deterioration
  • As well as water or fire damage
  • The life of the footplate, trims, face material, scratches, fittings
  • Loss or theft.
  • Damages occurred from exposure to water or fire
  • Any damage of any part of the products resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, drops,dents, cracks, wacks,tears etc.) incorrect use of the mats
  • Damages caused by non-authorized persons (e.g. for re surfacing, services, repairs or alterations beyond our control)

 

3. WARRANTY INSTRUCTION

How to proceed with your warranty claim on your product:

Step 1: After receiving your order, if the items have been damaged, defective or wrong delivery, you must send the evidence (video, photo,…) 

Step 2: Send to our customer support email support@dcmcarstore.com or chatbox, stating the products fault so we can check the information and find a solution for your case.

Please note that we will not accept to solve cases when the 1 year period has passed.

We will then check or inspect your product and advise on the situation in relation to Warranty Terms and Conditions.

IMPORTANT NOTE:

  • We will need to inspect the Mats/ Cover before replacements under warranty are made.
  • We provided free delivery on your initial purchase, you will be responsible for shipping fee of replacement. 

 

More support, please feel free to contact us via Live Chat at the link Portal